Getting Started

• ★ Pet Shipping for Customers
• Shipping Basics
• Describing Your Shipment
• How to Choose a Service Provider
• Working with a Carrier vs. a Broker
• Reviewing an Estimate

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Auctions

• Communicating During the Auction
• Editing Your Listing
• Reviewing Profiles & Feedback
• Accepting or Declining Bids
• Expired or Cancelled Bids

Booked Shipments

• ★ Cancelling a Shipment as a Customer
• Contacting Your Service Provider
• Before Pickup
• Using a Bill of Lading (BOL)
• Reporting a Problem with Your Shipment
• Tracking Your Shipment

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Completed Shipments

• Paying Your Service Provider
• Filing an Insurance Claim
• Leaving Feedback