Transportation can be risky business. That's why we offer additional protection. If you purchased the uShip Protection Plan during checkout, then you can submit a case directly through uShip.

Locate the shipment in My Shipments, usually in the Completed status tab, and select View from the drop-down menu on the right. On the following page, select Submit a Case from the drop-down menu located on the top right. You'll be asked to provide basic information about the shipment and your losses including contact information, total value, and an estimate of damages. You'll also need to complete a checklist for the following items in order to proceed with your case.

• Photos (before and after)
• Copy of the Bill of Lading
• Valued inventory (if one exists)
• Repair estimate
• Appraisal of the item prior to the shipment (if available)

After you submit your case, you will be contacted by a Case Manager via email within 3 business days. Be sure to check your spam or junk folder if you do not receive a response. 

If you have additional questions, please feel free to continue perusing our Help Center or contact our Member Support team by clicking here.