Cancelling a Shipment as a Customer
Deals fall through, delays happen, and sometimes you just change your mind. It's okay, we've got you covered.
If your shipment hasn't been picked up and you need to cancel, sign into your account on the web and click on My Shipments. Then find your shipment under the Assigned tab, and select Cancel from the drop down menu on the right side of the page. Make sure to thoroughly read through the information provided to ensure you fully understand the process. You'll be asked to choose a cancellation reason, leave a detailed explanation, and submit your cancellation request.
Your service provider will have the opportunity to respond to the request, leave comments, and complete the cancellation. If there's a disagreement, your service provider could end up disputing the cancellation. This option should only be used if the shipment has already been picked up or if both parties agree that it will be picked up. If a cancellation is disputed, uShip will contact both parties to see if an arrangement can be made to complete the shipment. Depending on the responses we receive, we'll either void or complete the cancellation.
Cancellations can be made up to 1 year after the date of booking. If you run into an issue we suggest you start the cancellation as soon as possible. Once the cancellation is completed, you'll receive a full refund.
If you need assistance, feel free to contact our Support team.