Cancelling a Shipment as a Customer


Deals fall through, delays happen, and sometimes you just change your mind. It's okay, we've got you covered.

If your shipment hasn't been picked up and you need to cancel your shipment, sign in to your account and select the Cancel button on the corresponding shipment. On the following page, select the Request Cancellation button. Make sure to read through the following pages to ensure you fully understand the process. You'll be asked to choose a cancellation reason, leave a detailed explanation, and submit your cancellation request.

Whenever a cancellation is submitted, the other party is given up to 72 hours to respond to the request and leave any comments to complete the cancellation. They also have the opportunity to dispute the cancellation. This option should only be used if the shipment has been picked up or is going to be. If a cancellation is disputed, uShip will contact both parties to see if the shipment can be completed. If uShip determines through the response of the customer and service provider, or lack thereof, we will complete the cancellation. Once the cancellation is completed, you will receive some form of credit and/or refund.

Depending on how you paid for the shipment, you may receive part of your refund as a credit back to your uShip account. This is issued automatically in the event you still need your item shipped. This credit is completely refundable. If you decide you don't want the credit, just contact Member Support and we'll be happy to refund it to your original form of payment!


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