Identity Verification
- Does This Mean I'm an Employee/Contractor/etc?
- How Long Will the Entire Process Take to be Approved?
- I am unable to get verified through Stripe, but would like to be paid for shipments I booked prior to verification being required. Is this allowed?
- I Want to Change My Account from an Individual to a Business. How Can I Go About Doing That?
- Identity Verification Through Stripe
- Is My Information Gathered or Stored Securely?
Videos
uShip In-Home Delivery
- ePOD for Drivers
- Can my drivers use ePOD?
- I made a mistake, but the shipping contact and I have already signed off. Can I go back and change it?
- When can I use ePOD?
- After completing the delivery, where do I find a copy of the Electronic Proof of Delivery?
- What if no one is present to sign at the pickup or delivery location?
Getting Started
- ★ Pet Shipping for Providers
- What happens if I submitted my info and am still unverified?
- How will my information be used?
- Can uShip Support submit my Identity Verification information for me?
- What Are the Benefits to Becoming a Power Carrier?
- How Did I Lose My Power Carrier Status?
Finding Shipments
- How do I find jobs between pickup and delivery locations?
- How Do I Stop Watching a Listing?
- How Do I Watch a Listing?
- What Happens When I Watch a Listing?
- How Do I Use the Map When I’m Searching for Shipments?
- How Do I Search Between Multiple Regions?
Bidding
- Why Can’t I Requote on a Shipment?
- Can I Place a New Quote After My First Quote Was Declined or Expired?
- What Does It Mean When My Quote Has Expired?
- How Can I Be Sure to Not Overbook Myself?
- How Does Group Quoting Work?
- What Is Group Quoting?
Booked Shipments
- I’m Having Trouble with the Animal I’m Transporting, What Do I Do?
- Can I Request the Payment in Advance?
- How Do I Request More Payment for a Misrepresented Shipment?
- What Do I Do If the Shipper Refuses the Shipment?
- What Do I Do If I Can’t Complete the Shipment?
- How Do I Report a Problem with My Customer or Their Shipment?