Identity Verification

• Does This Mean I'm an Employee/Contractor/etc?
• How long is the ID Verification process?
• I Want to Change My Account from an Individual to a Business. How Can I Go About Doing That?
• Identity Verification Through Stripe
• Is My Information Gathered or Stored Securely?
• What Fields Are Requested?

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Videos

• Booking Confirmation for Carriers
• My Shipments for Carriers (video)
• Saved Searches
• Fees and Quoting
• Operating Authority

In-Home Delivery Carriers

• USHIP EBOL: FREQUENTLY ASKED QUESTIONS
• USHIP EBOL: STEP-BY-STEP GUIDE
• Updating Pickup and Delivery Schedules
• eBOL for Drivers
• Can my drivers use eBOL?
• I made a mistake, but the shipping contact and I have already signed off. Can I go back and change it?

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Getting Started

• ★ Carrier Perks With Upside
• ★ Pet Shipping for Providers
• How Do I Change the Company Information on My Profile?
• How Do I Change the Types of Emails and Notifications I Receive?
• How Do I Change My Currency Settings?
• How Do I Change My Language Settings?

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Finding Shipments

• Book It Now: FAQs for Carriers
• Autobooking and Offer Listings
• Using Find Shipments
• Creating a Saved Search
• Find Shipments Filters
• Watching a Listing

Bidding

• Why Can’t I Place a Quote?
• Why Can’t I Place a Quote on Ritchie Bros. Shipments?
• Ritchie Bros. Auctioneers Quoting Restrictions
• Placing Your First Quote
• Automatic Underquoting
• Group Quoting

Booked Shipments

• What commodities support eBOL?
• How To Handle A Shipper Initiated Cancellation
• How Do I Get Compensated for Time, Money, and Fuel Lost Due to a Cancellation?
• How Do I Track My Shipment?
• Qualifying for Partner Shipments
• How to Ship Heavy Equipment - Carrier Guide

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