How Payment Works for Customers

Updated

uShip offers two different ways to pay - uShip Payments and Booking Deposits. The options available depend on the type of shipment you book.

If you paid the total cost of your shipment during checkout, then you payed using uShip Payments. If you only paid a portion of the total cost of your shipment at checkout, then you payed using Booking Deposits.

uShip Payments

This option is available, and often required, for shipments $2,750 or less. 

uShip Payments conveniently allows you to pay for your shipment in full upon booking through our secure payments processor. Keep in mind that further action is required upon delivery in order for your payment to be released to your service provider. Once your shipment is booked, the Release Payment option will become available on the Payments section of your Booking Confirmation page. You must click this in order to complete the transaction.

Once you click Release Payment, we'll prompt you to indicate that the shipment has been received and that you understand the payment release cannot be reversed. This is to protect you against theft or fraud. To continue with your payment release, check the box, and then click Release Payment.

Once you've released your Payment Code, your transaction is complete. There is no further action required. We'll provide you with the actual code at this time within your Booking Confirmation page, in case your driver wishes to keep it for their records.

Your service provider may request a Payment Code prior to your Payment Release. This is located within your Booking Confirmation email. Do not release your Payment Code to your service provider before your shipment is delivered. If a service provider requests the code before delivery, please contact Member Support

*Note for animal shipments: Payment for animal shipments may be made at pickup (not prior) as required by the USDA regulations. 

Booking Deposit

When paying with Booking Deposits, you'll pay your deposit through our site at checkout, and the remaining balance directly to your service provider at delivery. This option is available in select categories and is the only payment option for shipments above $2,750. 

Deposit - Total amount paid through uShip at checkout in order to book your shipment. It essentially includes everything NOT going directly to the driver.

Deposit = Service Provider Fees (portion of Bid Amount) + Service Charge + Insurance

Total Amount Due - The amount you'll pay directly to the service provider. We typically recommend waiting until delivery to make this payment.

Total Amount Due = Total Cost of Shipping - Deposit (paid at checkout)

To review which types of payment methods your particular service provider accepts, head to the Bid Details section of the Booking Confirmation page. You'll need to make this payment upon delivery in order to receive your shipment.

uShip does not recommend paying offsite in full before delivery. If a provider requests full payment before pickup, please contact Member SupportTo keep you safe, we suggest using a credit card or PayPal, which might provide additional safeguards and recourse in the event of a dispute or suspected fraudulent activity. 

Request for payment via a non-bank, instant cash service, such as MoneyGram or Western Union, is a violation of uShip policy and typically an indicator of fraud. If your service provider requests this type of payment please contact Member Support immediately. 

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