Safe Shipping Guide


uShip works very hard to keep our marketplace safe. Here are some tips to help you ship with confidence.

Verify Credentials

Verify the credentials of any service provider you choose. Request insurance information, copies of driver's licenses, and any legal registrations before you release your shipment to a provider.

Be Safe with Offsite Payments

If your shipment is not paid in full on site using uShip payments, be smart about how you pay the provider. Using a major credit card or a 3rd party payment system like PayPal to pay your service provider may provide you with additional safeguards and recourse in the event of a dispute or suspected fraudulent activity. Check with your credit card company for more information. 

uShip does not recommend paying offsite in full before delivery. If a provider requests full payment before pickup, please contact Member Support.

Avoid Instant Cash Transfer Services

Requesting payment from instant cash transfer services (non-bank, point-to-point cash transfer services such as Western Union and Moneygram) are prohibited on uShip. When you send money via one of these services, not only can you not confirm who the person receiving the money is, but once you send it, you cannot get it back. Avoid using these services and report anyone requesting you use these services to uShip. Contact Member Support immediately if your provider requests a prohibited payment method.

Execute a Written Contract

After the shipment is booked, you and your provider should execute a written contract outlining the details of your agreement. This is very important in case there is a disagreement about service.

 Fill out your Bill of Lading

uShip provides you a standard Bill of Lading (BOL) that can be used on any shipment. Your provider may also have his or her own BOL that you'll need to fill out for their company. A BOL is basically a receipt that documents the state of a shipment at pickup and delivery so that the provider can be held accountable for (and only for) damages that occur in transit. 

Trust your Instincts

If something seems too good to be true or illegitimate, you're probably having that feeling for a reason. Don't send any funds or release anything to a provider until those inconsistencies have been addressed and resolved.

Ask uShip
If you have questions or concerns about protecting yourself on uShip, contact Member Support. 

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