How to Choose a Service Provider
So you've listed your shipment, and now you have some bids. That's great! It's time to consider your options.
A good service provider is key to a good experience on uShip, so we provide all the information you'll need to make a smart selection. Follow these guidelines to ensure you're booking with a company who meets your expectations.
We're proud to offer real feedback left by actual customers who've booked through our site. Just click on a service provider's profile to view all of the feedback they've received. Check out their ratings, and read the comments. Notice the types of shipments they specialize in, and gather insights into the quality of work they tend to provide.
Check out how often service providers cancel their shipments. Read the cancellation comments, and note the reasons behind their cancellations, as some are not service related. For time-sensitive shipments, consider service providers with fewer cancellations.
The United States transportation industry is governed by the Federal Motor Carrier Safety Administration (FMCSA), a branch of the Department of Transportation (DOT). The FMCSA issues Motor Carrier (MC) numbers as proof of registration for safety and commercial regulation.
Registered service providers are encouraged to include their MC numbers, if applicable, within their uShip profiles. Look for SaferWatch seals, indicating service providers have authorized uShip to monitor their authority. MC numbers are required to transport certain items, so consider checking up on your shipment's requirements before you book.
Service providers who communicate with you prior to booking will likely do the same once you're booked. We encourage you to use your listing or bid Q&A to communicate questions or concerns directly with service providers before you accept a bid.
Obviously, this matters. You're here to find a deal! While the lowest price may be tempting, it may not always be the best choice. Are you willing to pay a bit more for a better timeline or a more experienced provider? Consider all factors and accept the bid that's right for you.
If you have additional questions, please feel free to continue perusing our Help Center or contact our Member Support team.