Sometimes things happen, and hopefully, your shipment was protected by the Protection Plan, but we realize that's not always the case. That's why we created the Ship with Confidence Guarantee for payment disputes and cases of damaged, missing, or stolen shipments. Our promise to you is this:

If you follow our Safe Shipping Guide to ensure that your shipment is delivered safely, then the following applies:

• In the event that payment is made to a uShip service provider and services are not rendered, uShip will reimburse your unrefunded payments up to $500*. 
• If your items are damaged, lost or stolen in transit, and you are unable to be reimbursed through the uShip Protection Plan or your service provider's insurance, uShip will compensate you up to $500.

**Shipping customers outside of the US are only eligible for the SWC Payments guarantee.