Last updated on November 13, 2026

We offer our Ship With Confidence Guarantee (SWCG) for when life happens and issues arise, even if a uShip Protection Plan hasn’t been purchased. For payment disputes, cases of damaged, missing, or stolen shipments, a SWCG request can be filed.

To qualify for "Ship with Confidence" Guarantee (SWCG):

• Follow our Safe Shipping Guide
• Attempt to work out any issues directly with your service provider
• Inform uShip of the issue immediately, but no later than within 15 days of delivery or within 30 days of booking if your shipment was never delivered, on uShip by clicking "Report a Problem" on your listing or by emailing support@uship.com

Prior to submitting your request, make sure that you have all of the required documentation. You may then complete the application here - SWCG Application.

Please view the "Ship with Confidence" Guarantee Terms & Conditions for more information.

If you need further assistance, please feel free to continue perusing our Help Center or contact our Member Support Team.