Effective as of November 13, 2026                                                                                     

uShip is committed to providing its members with a safe marketplace for finding transportation services. While all transactions, including transactions completed on the internet, can carry some degree of risk, we don’t want you to have to worry about transacting on uShip. We are so sure that uShip is the safest and most secure way to ship that our guarantee provides protection of up to $500 USD from certain types of fraud.

Guarantee Terms and Conditions

These are the terms and conditions (the “Terms”) for uShip’s Ship with Confidence Guarantee (the “Guarantee”). This Guarantee has two (2) parts, each described below: the Payments Guarantee and the Damages Guarantee. The Guarantee is offered under your uShip User Agreement, so that Agreement applies here too—by using uShip, you agree to both. Words defined in the User Agreement keep the same meaning here, and those definitions control. These are additional terms that govern the Guarantee: if they ever conflict with the general User Agreement, these Terms control for the Guarantee, except that defined terms always follow the User Agreement. Questions? Contact uShip Member Support.

To be eligible for the uShip Guarantee, you must be a member of uShip who has agreed to be bound by our general User Agreement. The “Ship with Confidence” Guarantee applies only to  you, the Shipping Customer (“you”),  where you have transacted with a uShip service provider and booked a shipment through uShip that was not subsequently canceled.

This Guarantee is available only if you are located in the United States and your shipment is a U.S. shipment. Under this Guarantee, you can receive up to a total of $500 USD per shipment, across the Payments and Damages guarantees combined, regardless of the number or type of requests involved. That $500 is the most you can request — you are not entitled to, and may not demand, more. uShip Logistics (“UL”), an affiliate of uShip, participates on uShip.com as one of many service providers and receives no preferential treatment; choosing UL does not affect your eligibility for this Guarantee. All awards are made in uShip’s sole discretion and are not an admission of liability.

Application. The eligibility requirements, exclusions, and general provisions in this section apply to both Ship with Confidence Guarantees—Payments and Damages. Each guarantee also has its own submission process and award described below.

To be eligible, you must also have executed a written contract or agreement with the service provider prior to service being rendered, or within 30 days from the date your shipment was booked on uShip, whichever date occurs first and have completed the requirements indicated for the applicable guarantee in these Terms.

Time to File a Request

This deadline is separate from, and in addition to, the written-contract requirement above.  You must report the issue to uShip within the applicable time below, or your request will not be eligible:

• If your shipment was delivered: within fifteen (15) days of delivery.
• If your shipment was never delivered (including non-delivery, loss, or theft): within thirty (30) days of the date you booked on uShip.

Exclusions

The “Ship with Confidence” Guarantee covers certain types of fraud, but is specifically not applicable under any of the following circumstances:

• Any uShip Shipper Service Charge or Shipper listing/posting fee and any uShip penalty, interest, or collection fee. Consistent with the User Agreement, the Shipper Service Charge is non-refundable in the event of a completed shipment, and these fees are not reimbursable under this Guarantee.
• Any taxes, duties, tariffs, regulatory or governmentally-imposed fees, fines, or penalties.
• Delays in transit times.
• Services that are performed without a written contract or bill of lading (“BOL”) signed by both parties.
• Services performed by someone other than a uShip-booked service provider.
• Transactions in which you do not follow all of the recommendations in our Safe Shipping Guide. This includes, but is not limited to, making payments via non-bank wire transfer, Western Union, MoneyGram or pre-paid debit cards.
• Issues or damages where you  have not demonstrated, through the required documentation, that the loss resulted from the service provider’s conduct, or issues for which losses cannot be proven or quantified.
• Losses arising from a shipment that was  materially different than what you, the Shipping Customer, described in your listing (for example, weight, size, distance, or access).
• Any non-refundable deposits made to service providers that were voluntarily forfeited.
• Transactions in which you do not provide accurate and truthful information to uShip regarding the dispute.
• Disputes where you have not made a reasonable effort to resolve the issue with the service provider.
• Damages due to loss of time, business interruption, emotional distress, mental anguish, etc.
• Any amount arising from an arrangement between you and a service provider to create or increase a request.
• Loss of, damage to, or injury to live animals (including pets, horses, and livestock), plants, perishable or agricultural goods, and high-value personal effects such as jewelry, precious metals, or cash; and any items that are restricted or not supported under the uShip User Agreement.

No Double Recovery

We won't pay for a loss you've already recovered, or could recover, somewhere else, such as from insurance, the uShip Protection Plan (“UPP”), a payment-card chargeback, the service provider, or a refund or credit under your User Agreement. You can't be paid twice for the same loss.

How We Pay Awards

We pay awards of $100 USD or more by check. For awards under $100 USD, we issue a uShip account credit. These credits are governed by the account-credit terms in your User Agreement, including any terms on transferability, cash value, and expiration. We decide the form and method of any award at our discretion.

Communication

uShip has found that, in most cases, disputes over payment and service can be easily avoided or resolved through open and honest communication with your service provider. uShip will, at your request or the service provider’s request, make a reasonable attempt to contact the other party and relay specific concerns related to a uShip transaction or dispute. Please note: because all contracts are directly between you and the service provider, uShip must remain a neutral third-party. However, we will make all reasonable efforts to get the two parties to communicate to resolve the issue.

No Determination of Fault; Discretionary Awards

uShip doesn't investigate or decide who is at fault between you and a service provider. Any payment we make is voluntary, made at our sole discretion based on the documents you provide — it is not a decision about your dispute and is not an admission that either party was at fault or liable. We may ask for additional documents or information to review your request, and we may decline a request we can't verify from what you send.

Fraud, Recovery, and Account Action

uShip may deny or reduce any request under any part of this Guarantee where it identifies fraud, collusion, misrepresentation, circumvention, or abuse, and may require additional verification. uShip may recover any amount it paid that was obtained through, or that arose from, fraud, collusion, misrepresentation, circumvention, or a service provider’s breach of its uShip agreement, and may suspend or terminate the accounts of, and pursue all available remedies against, any User involved. uShip may modify or discontinue this Guarantee at any time on a going-forward basis.

“Ship with Confidence” Payments Guarantee Submission Process

Before submitting a request against the uShip Guarantee, and as a condition for eligibility, you agree to take the following steps to attempt to resolve the issue between you and your service provider:

• Inform uShip of the issue using the ‘Problem / Cancel’ button on the shipment listing in My Shipments and selecting “Report a Problem.”
• Report the incident to the proper local, state or federal law enforcement agency.
• File a report with the Federal Motor Carrier Safety Administration (if applicable).
• File a report with the Internet Crime Complaint Center (if applicable).

If there is still no resolution, please submit all information confirming the above steps, as well as copies of all related documents including, but not limited to, original signed agreements or bills of lading (BOL), evidence of payment and method of payment, and any other relevant communication between you and the service provider.

“Ship with Confidence” Payments Guarantee Award

In the event that uShip determines you and the service provider have made reasonable attempts to reach a mutually agreeable resolution and are still unable or unwilling to reach an agreement, you may be eligible for the Guarantee award payment. If all Terms & Conditions of this Guarantee are met, uShip may grant you compensation in an amount equal to your actual, out-of-pocket monetary losses, not to exceed the $500 USD aggregate maximum per shipment described above. Your losses, and cost of the remedy, must be determined to be reasonable by uShip. uShip reserves the right, in its sole discretion, to determine the form and/or payment method of the “Ship with Confidence” Guarantee.

“Ship with Confidence” Damages Guarantee Submission Process

Before submitting a request against the uShip Guarantee, you agree to take the following steps to attempt to resolve the issue between you and your service provider:

• Inform uShip of the issue by using the ‘Report a Problem’ button on the shipment listing in My Shipments and allow Member Support a chance to help work things out with the service provider. If there is still no resolution, please submit all information confirming the steps below, as well as copies of all related documents including, but not limited to, original signed agreements, evidence of payment and method of payment, and any other relevant communication between you and the service provider.
• Attempt to recover through the uShip Protection Plan (UPP) (if purchased) and/or the service provider’s insurance.
• Send us proof of any denial you received from those sources.
• Send us an official estimate of losses from a licensed third party that specializes in repairing your item(s) (i.e.: mechanic, dealership, furniture repair service, etc.).
• For damaged items:
  • Take photos of the shipment at delivery.
  • Send us proof of delivery including a signed bill of lading (BOL).
  • Send us an official estimate of damages.
• For stolen items:
  • Report the incident to the proper local, state or federal law enforcement agency.
  • File a report with the Federal Motor Carrier Safety Administration (if applicable).
  • File a report with the Internet Crime Complaint Center (if applicable).

“Ship with Confidence” Damages Guarantee Award

In the event that uShip determines you and the service provider have made reasonable attempts to reach a mutually agreeable resolution and are still unable or unwilling to reach an agreement, you may be eligible for a Damages Guarantee award payment. If all terms & conditions of this Guarantee are met, uShip may grant you compensation in an amount equal to your losses, not to exceed the $500 USD aggregate maximum per shipment described above. Your losses, and cost of the remedy, must be determined to be reasonable by uShip. uShip reserves the right, in its sole discretion, to determine the form and/or payment method of the “Ship with Confidence” Guarantee.