LTL Partnerships - Invoicing Questions
If you are a shipper who booked a shipment through one of our partner integrations and has questions about their invoice, this article is for you!
Viewing & Finding Invoices
- If you are trying to view your invoice you can navigate to your MyShipments page and search for the BOL under your completed shipments. From there you can click the 3 dot dropdown on the right of the shipment and click "View Invoice"
Understanding Additional Charges
- If there is a difference between the original quote and final invoice amount this could be for a variety of reasons
- When your invoice was processed you received an email with a link to the invoice as well as a listing of reasons for the additional charges. You can find this email by searching for the BOL number in question in your inbox
- Alternatively to find and investigate the invoice you can use the view / find invoice process above to locate the invoice and investigate the differences on the invoice itself
Disputing Additional Charges
- If you would like to dispute an invoice sent from the LTL Carrier we are happy to help! Please see this helpful link to learn more and get started.