Leaving Feedback

Updated

Feedback is a vital part of the uShip marketplace. Leaving feedback is very important as it's the best way to let other shipping customers know about your experience with your chosen service provider. The uShip community depends on you to provide feedback so that future shipping customers have a better idea of what provider to work with.

Once your shipment has been completed, you'll have the option to Leave Feedback. You will also receive an email containing a link to leave feedback once your shipment has been marked as Delivered.

You can rate your experience with your provider as Positive, Negative, or Neutral, provide a detailed description and even leave uShip some feedback as well.

Once you've left feedback, it will appear on the service provider's public profile and they will have the opportunity to respond. As with all communication on uShip, please be honest, kind, and professional. 

If you are needing to cancel your shipment, please take the proper steps to do so. The Feedback system is not the appropriate avenue to signal that you can't reach your service provider or that you need to cancel the transaction. We promise you'll be given the opportunity to leave detailed comments during that process as well.

If you have additional questions, please feel free to continue perusing our Help Center or contact our Member Support team by clicking here.

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