How to Ship Household Goods - Carrier Guide
Household goods are popular shipments. They’re typically easy to service, and there are plenty of them available on uShip. Follow these guidelines to become a successful household goods carrier on our site. If you qualify for Exclusive Shipments, please visit our Carrier Hub for more detailed information from our clients on how best to serve them.
Before You Book
Ask the right questions. Make sure you understand the weight and dimensions, and whether the job will require one or two people. If your availability differs from the dates requested in the listing, check to make sure you can agree on alternative dates. Use the Q&A to confirm pickup and delivery details.
Know the difference between service types. White glove service includes packaging items and assembling furniture. Blanket wrap service doesn't include packing and assembly, but it requires the utmost care. Check out this article to familiarize yourself with the options, and be sure to deliver the type of services you book.
After You Book
Get special instructions for pickup and delivery locations. Know how many floors you're dealing with. Understand building access processes, and determine the parking situation. Be prepared for success.
Communicate with your customer. Household and office moves are sensitive shipments. Keep in touch along the route and communicate the delivery plan in advance to help eliminate customer issues and disputes. Give notice prior to arrival so there is someone at delivery when you arrive, ready to release payment upon receipt of the shipment.
Deal with damages like a pro. Customers should expect to receive their shipments damage-free. However, we all know there are bumps in the road. When damages occur, notify the shipping customer immediately. Provide a copy of your cargo insurance certificate if applicable, or work with the customer to determine a plan for property reimbursement.
If you have additional questions, please feel free to continue perusing our Help Center or contact our Member Support team by clicking here.