Every member is allowed 1 "free" cancellation for every 10 matches (10%) without penalty, with your total booked deliveries always rounded up to the nearest 10. Each cancellation, above the 10% threshold, is considered to be excessive or above the marketplace norm, and will be displayed on the member's profile. 

uShip will determine the excessive cancellation/match rate based on your previous 12 month cancellation rate on uShip. Cancellations do not affect the overall feedback score or the percent positive feedback.

If you have Excessive Cancellations at the time a quote is placed, there will be a variable surcharge added to your uShip fee, in proportion to your current ratio of cancellations to matches.

The fee schedule is as follows:

Your excessive cancellation surcharge will be visible within your Transaction History.

If you have additional questions, please feel free to continue perusing our Help Center or contact our Member Support team by clicking here.