Troubleshooting the Android App

Updated

It's beneficial to close a refresh any application, and ours is no different.  If you're experiencing inconsistency or having issues navigating the app, typically all that's needed is a restart.  Here are some steps to achieve this on your iOS device and a couple other tips to help in the event you run into an issue.

  • "Force Stop" and reopen the app
    • On a Pixel phone running Android OS 8:
      • Tap and hold the app icon
      • A popup menu will appear, select "App info" in that menu
      • Tap "Force Stop" in the screen that appears
      • Tap the Home button, find the app icon and reopen the app
  • "Clear Cache" and/or "Clear Data" for uShip and re-open the app
    • On a Pixel phone running Android OS 8:
      • Tap and hold the app icon
      • A popup menu will appear, select "App info" in that menu
      • Tap on the line titled "Storage"
      • Tap "Clear Data"
      • Tap "Clear Cache"
      • Tap the Home button, find the app icon and reopen the app
  • If nothing else works, delete and re-install the app

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