What Feedback Means & How to Interpret it
Star Rating: Overall Rating is a 5-star rating. It’s a combination of star ratings given by your on completed and cancelled shipments.
Would Use Again: After a shipment is complete, customers are asked, "Would you use this transporter again?" and can select thumbs up (yes), or thumbs down (no). The Would Use Again percentage reflects this choice. This has been referred to as “Feedback Ratings” in the past.
Cancellation Rate: Cancellation Rate shows the service provider’s cancellation rate over the last 12 months. This figure is calculated based on the total number of canceled shipments divided by the total number of booked orders over the last 365 days. The cancellation rate will be visible after successfully completing 5 shipments.
If you have additional questions, please feel free to continue perusing our Help Center or contact our Member Support team by clicking here.