Redelivery charges occurs when the carrier attempts to deliver the freight, but is not able to successfully deliver. Failed delivery attempts are usually due to the location either being closed, requiring a delivery appointment, or needing special equipment that was not quoted for (such as a liftgate or smaller truck). Please speak with your consignee for information about what occurred with delivery.

If you believe that redelivery was not performed on this shipment, we can assist you in initiating a dispute with the carrier. If you'd like to dispute these charges, we need you to respond within 3 business days of receiving the invoice or the primary card on file will be charged. After 3 business days, the invoice will be paid in full to the carrier and we will no longer be able to file an Invoice Correction Request for any additional charges.

If, based on your findings, there is a redelivery charge which justifiably needs to be removed, please email ltlsupport@uship.com with the bill of lading number for the shipment in question along with an explanation as to why you feel that the redelivery charge is not correct. uShip will then work with you to take this correction request to the carrier.

Please note: uShip has no vested interest in any type of additional charges from carriers. We want all shipments to be successful and invoice at the quoted amount. If you believe this charge is in error please help us help you with the additional charge by following the steps above.