Additional Charge- Inside Pickup/ Delivery

Updated

The additional charge on your shipment was the result of the of the Inside pickup/delivery service that was signed for on BOL or Delivery Receipt. Your carrier has invoiced you for an additional amount for the services that were needed to complete your shipment.

When receiving your quote, you did not select Inside service. Per your carrier's rules tariff, Inside service applies to any time the driver must maneuver the freight across a threshold via palletjack as opposed to just dropping the freight at the back of the truck.

If, after researching the circumstances of the pickup or delivery, you feel the Inside fee is erroneous, please email ltlsupport@uship.com with the bill of lading number for the shipment in question. Include an explanation as to why you feel that the carrier's invoicing is incorrect and we will begin the dispute process with the carrier if the reasoning is not at odds with the carrier's rules tariff. Keep in mind, that if Inside service is signed for by the shipper or consignee, it is near impossible to have the charge removed.

Please note: uShip has no vested interest in any type of additional charges from carriers. We want all shipments to be successful and invoice at the quoted amount. If you believe this charge is in error please help us help you with the additional charge by following the steps above.

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