The delivery information initially provided is incorrect. What should I do?


If you notice your delivery information is incorrect after booking, please inform your carrier of the updated address. A cancellation should be initiated if the carrier can no longer accommodate the shipment to the new address. If they are able to accommodate delivery to the new address, the carrier may request additional compensation.

Once you’ve initiated a cancellation, uShip will complete the cancellation and re-list the shipment. Alternatively, once additional compensation has been agreed upon with your carrier, notify your CSM so they can process a COMP listing.

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