If your carrier has billed you an additional charge for the limited access or residential nature of your pickup/delivery location, it's because additional services were needed to complete your shipment.

When creating your order and receiving your quote, you didn't select a location type that was subject to additional fees. Per your carrier's rules tariff, your pickup or delivery location is considered a limited access location and this is the reason for the additional charge. In order to receive an accurate quote, the most specific location type option must be selected from the drop down menu. 

Please keep in mind that limited access doesn't mean how easy or difficult a location is to access. This is a term LTL carriers apply to certain types of geographic locations such as schools, military bases, self-storage facilities, etc. For a more detailed explanation of location types, the carriers' rules tariffs are available on the carrier profile on uShip. Keep the carrier's location type definitions in mind and confirm via Google Maps whether or not the shipper/consignee location meets the criteria for the stated location type. 

If, after researching the location type and reviewing the rules tariff, you feel that the residential or limited access charge was incorrect, please email ltlsupport@uship.com with the bill of lading number for the shipment in question. Include an explanation as to why you feel that the carrier is invoicing at an incorrect location type classification. Provide a supporting screenshot from Google Maps. We'll begin the dispute process with your carrier if the reasoning is not at odds with the carrier's rules tariff.

Please note: uShip has no vested interest in any type of additional charges from carriers. We want all shipments to be successful and invoice at the quoted amount. If you believe this charge is in error please help us help you with the additional charge by following the steps above.