Carriers charge extra for notification calls prior to pickup or delivery. This is true whether the call was requested in the original quote, in the special instructions section of the BOL, or after booking.

Please note: If the shipper/consignee requests a notification, the carrier won't invoice the shipper/consignee directly for the service. Per the carrier’s tariff rules – “If the shipment is prepaid to uShip the bill must go through the same party”. This charge is then passed on to the booking party, who is fiscally obligated for all costs pertaining to the execution of the shipment, per the uShip User Agreement.

To dispute a notification, it must be proven that the notification wasn't requested on the BOL or after booking. Please confirm with all parties involved in the shipment whether or not the carrier notified said parties prior to delivery. Look on the delivery receipt of the shipment to see if a notification charge was signed for.

If, based on your findings, there is a notification charge which justifiably needs to be removed, please email ltlsupport@uship.com with the bill of lading number for the shipment in question along with an explanation as to why you feel that the notification charge is not correct. uShip will then work with you to take this correction request to the carrier.

Please note: uShip has no vested interest in any type of additional charges from carriers. We want all shipments to be successful and invoice at the quoted amount. If you believe this charge is in error please help us help you with the additional charge by following the steps above.