When a carrier is required to use mechanical loading or unloading devices, including hydraulic or electric lifting or lowering devices, a liftgate fee is charged. A liftgate is required for residential pickup/delivery sites and for delivery sites without a loading dock or forklift. Please keep in mind that some drivers may allow shipments under 100 lbs. to be unloaded by hand, but this will be at the discretion of the driver.

If a liftgate was used and the delivery receipt was signed accordingly, it's going to be very difficult to dispute otherwise. If the signed delivery receipt doesn't mention the liftgate charge, or if a liftgate was requested but not furnished by the carrier then the opportunity exists to ask for a correction request from the carrier. 

Please note: If the shipper/consignee requests a liftgate pickup/delivery, the carrier will not invoice the shipper/consignee for the service, per the carrier’s tariff rules – “If the shipment is prepaid to uShip the bill must go through the same party”. This charge is then passed on to the booking party, who is fiscally obligated for all costs pertaining to the execution of the shipment, per the uShip User Agreement.

If a liftgate was requested but not furnished, or if a liftgate was charged but not actually used, please email us at ltlsupport@uship.com with the bill of lading number for the shipment in question along with an explanation as to why you feel that the liftgate charge is not correct. uShip will then work with you to take this correction request to the carrier.