Additional Charge - Liftgate
When a carrier is required to use mechanical loading or unloading devices, including hydraulic or electric lifting or lowering devices, a liftgate fee is charged. A liftgate is required for residential pickup/delivery and for delivery sites without docks for shipments with a total weight over 100 lbs.
If the signed delivery receipt doesn't mention the liftgate charge, or if a liftgate was requested but not furnished by the carrier then the opportunity exists to ask for a correction request from the carrier. If a liftgate was used and the delivery receipt was signed accordingly, it's going to be very difficult to dispute otherwise.
Please note: If the shipper/consignee requests a liftgate pickup/delivery, the carrier will not invoice the shipper/consignee for the service, per the carrier’s tariff rules – “If the shipment is prepaid to uShip the bill must go through the same party”. This charge is then passed on to the booking party, who is fiscally obligated for all costs pertaining to the execution of the shipment, per the uShip User Agreement.
If a liftgate was requested but not furnished, or if a liftgate was charged but not actually used, please email us at firstname.lastname@example.org with the bill of lading number for the shipment in question along with an explanation as to why you feel that the liftgate charge is not correct. uShip will then work with you to take this correction request to the carrier.
Please note: uShip has no vested interest in any type of additional charges from carriers. We want all shipments to be successful and invoice at the quoted amount. If you believe this charge is in error please help us help you with the additional charge by following the steps above.