After You Book an LTL Shipment
Sometimes damages occur during transit. The more documentation you have on your shipment before pickup, the better.
Please be sure to take plenty of pictures of your shipment before the carrier arrives.
Make sure you have the proper documentation prepared prior to shipping. If you're shipping multiple items, you'll want to include an itemized packing slip. Consider including any manufacturer information regarding the dimensions or weight of your shipment to help protect you against additional charges after delivery.
Be sure to make the bill of lading (BOL) available at pickup
This is extremely important. If the carrier doesn't have a copy of the uShip bill of lading at pickup, they might not take your shipment. If they do pick it up, they will either have you or your contact at pickup fill out their bill of lading, which does NOT specify that it should bill to uShip. This can lead to you or your consignee being asked for money on delivery. The best way to avoid this headache is to print three copies of the uShip bill of lading- one to attach to the freight, one to hand to the driver, and one for your own records.
Prepare for pickup
Please note that LTL Carriers do not call before making pickups. Rather, the driver will arrive at the pickup address between the hours listed on your BOL. If you need a driver ETA for pickup, please call your carrier using the phone number on your BOL and reference your pickup number, which is included in your booking confirmation email.
Any other questions? Call LTL Support at 888-579-1240.