LTL Instant Rate Damage Claims
Consider purchasing the uShip Protection Plan during checkout to help make sure you're covered in the event of damages.
Receiving Damaged Freight
- Take pictures of freight prior to pickup to help prove that the damage was caused during transit.
- If the person who'll be filing the claim is at the pickup location, the freight must be returned to their location. Take pictures of the freight on the carrier's truck when it arrives.
- If the person who'll be filing the claim is at the delivery location, they'll need to accept the damaged freight in order to begin the damage claim process.
- If the damage is concealed damage (not visible on the outside of the packaging) it must be reported ASAP. Most carriers have a small time window (a few days after delivery) in which concealed damage can be reported. If there's no outside damage, but there's concealed damage, a carrier will likely deny the claim, stating the packaging was inadequate/faulty or that the item was broken prior to pickup.
- If there's damage to the outside of the packaging, a receiver can either refuse the freight or sign for it with the outside damage noted per piece. If the freight is signed for and accepted, they should then immediately inspect the contents of the freight and report any concealed damage.
- Photograph the whole process and note any damages on the carrier delivery receipt.
Setting Damage Claim Expectations
- LTL Carriers legally have 120 days to respond with an approved or denied ruling per their rules tariff. This means that if they don't want to reply to emails and voicemails for three months they can legally do so.
Filing a case if you did purchase the uShip Protection Plan
- Log into your uShip account and find the shipment within My Shipments.
- Click View.
- Click File a Case from the options on the right side.
- Complete and submit the form.
Filing a case if you did not purchase the uShip Protection Plan
- Download a damage claim form with the appropriate carrier from LTL Carrier Damage Claim Forms. If a damage claim form is not available for your carrier, email firstname.lastname@example.org and request the form.
- Complete the form for your carrier. If you need assistance providing documentation such as copies of the bill of lading or proof of delivery, please email email@example.com.
- Include the value of the damaged freight and the cost of shipping in the claim to the carrier.
- uShip must pay the carrier for the damaged shipment before a claim with the carrier can be processed. Any additional charges must also be paid to the carrier before you can start to file your claim.
- Email firstname.lastname@example.org to confirm that the invoice for the shipment has been paid. Carriers will not accept claims for shipments with unpaid invoices.
- Make a copy of your completed damage claim and email a copy to the address listed on the carrier claims form.