uShip is a trusted shipping marketplace that connects people with reliable transporters for large and bulky items. Unfortunately, like many reputable brands, uShip’s name has occasionally been misused in online scams. We’re committed to helping our users recognize red flags and stay safe when shipping or responding to online offers.

What is a phishing scam?

Phishing attempts targeting uShip customers may include fraudulent emails, texts, and fake login pages designed to steal your information. 

Here's what to watch for and how to stay protected:

• Check links before you click. If a message asks you to log in through an unfamiliar link, go directly to uShip.com instead.
• Never share your password. uShip will never ask for it by email, text, or through feedback.
• Guard your personal information. Don't share payment details, ID documents, or other sensitive information in response to an unexpected request.
• Watch for urgency. Messages that pressure you to act immediately to access your account, receive payment, or complete a shipment are a red flag.
• Keep your password unique. Avoid reusing your uShip password on other sites.

See something suspicious?

Don't click the link or share any information. Contact uShip Support and we'll help verify it.

If you think you've already entered your uShip credentials on a suspicious site, change your password right away and reach out to us. We're here to help.

What is a classified scam?

If someone contacts you online regarding the sale of an item, and claims the item will be sent to you via uShip, it may be a scam. The fraudster will claim that the item is waiting at uShip’s headquarters, and then request money for various demands, for vaccinations (if a pet) or insurance, and continue to make up costs for shipping until you catch on. They’ll request payments be made through a wire transfer service like WesternUnion or a cryptocurrency like bitcoin.

**If an ad online seems suspect in any way, do not send funds.**

What is an employment scam?

Similar to pet scams, there is an employment scam listed on classified sites or job sites. The job posting offers you a Shipping/Receiving position from uShip.com and if you apply for this position, you become an intricate part in a scheme known as reshipping fraud.

This scam works in three parts. First, they steal your identity when you submit your personal information for the application. Second, you become a "mule" for stolen items by re-shipping stolen products to another address, usually to port or directly overseas. Third, you're performing work for which you're very unlikely to be paid.

How to Avoid Employment Scams

All of uShip's jobs are available on our site, listed on our careers page. Also, uShip does not have offices outside of Austin, TX in the United States. uShip is not involved in the physical transport of any items and therefore would not hire anyone to reship packages.

If you receive an email that appears to come from uShip.com, but you’re suspicious that it may be a scam, please expand your header on your email to see the full email address the message was sent from.  

If something seems suspicious, please contact Member Support for further assistance.

Here are examples of known scam emails and sites:

If you need further assistance, please feel free to continue perusing our Help Center or contact our Member Support Team.