A broker arranges for the transportation of property by a carrier for compensation. Brokers don’t physically transport the property and they don’t assume responsibility for the property.
While brokers don’t physically handle your shipment, they’re ultimately responsible for making sure your shipment is delivered safely.
uShip offers the opportunity to work with both carriers and brokers. If you're working with a broker, here's what you should be aware of:
Brokering Without Authority
All brokers are required to have active broker FMCSA operating authority, also referred to as an "MC," "FF," or "MX" number, depending on their type of operation.
While less common than vehicle or heavy equipment brokers, Ocean Freight Forwarders and Non-Vessel-Operating Common Carriers (NVOCC) also operate on our site to service your international shipping needs. Both are required to obtain a license from the Federal Maritime Commission.
If you’ve booked with a carrier, but the person or company you booked with gave your shipment to someone else to complete without your express permission, please inform Member Support. They may be brokering without authority.
Increasing the Price of Services
You should never be required to pay more than you originally agreed upon, unless there is a discrepancy in your listing. This could be the weight or quantity of items, the type of delivery location, or the packaging of your goods. Per federal regulations, your broker is required to bill any additional charges within 30 days of delivery of goods. Any price adjustments should be made in a written, signed contract.
Payment Disputes Between Carrier and Broker
If you’ve paid in full for a shipment, yet a carrier tells you they haven’t been paid by the broker, please contact Member Support at 1-800-698-7447 ext. 2 or via email at email@example.com.
If you have additional questions, please feel free to continue perusing our Help Center or contact our Member Support team directly by clicking here.