We offer three different service types on our LTL platform, classified by the transit times each carrier offers.
This is the slower, more affordable option. Your carrier consolidates your shipment with several others and sends it via rail for most of the journey. Please note that with this option, your carrier may hand you freight to a partner carrier if they do not service the pickup or delivery area. If you’re not in a rush and you’re looking to save money on shipping, this could be a great choice.
This is the most common option. Transit times are relatively fast, but it’s important to remember that times quoted are estimates only. Please note that with this option, your carrier may hand you freight to a partner carrier if they do not service the pickup or delivery area. While your shipment is likely to be picked up on the scheduled day and delivered within the timeframe quoted, there’s no guarantee.
This option allows you to book a rate with a carrier offering a no-fee, money back guarantee on the transit time they quote. If your shipment doesn’t arrive at its destination by the time quoted, many carriers will provide a partial or full refund of your shipping costs*.
Due to the lingering effects of COVID-19, if freight delivers past the Guaranteed transit time, most carriers have suspended their money-back guarantees and are not issuing refunds due to service failures. We have noticed a spike in guaranteed shipments failing to meet their delivery timeframe. Freight booked at a Guaranteed rate will still move more quickly than a Standard Rate shipment, however, they may not be able to provide reimbursement if delayed. We recommend viewing your carrier's website and legal rules tariff to confirm their current policy, as the situation is changing rapidly.
For all service types, the day of pickup is not included in the transit time. Additionally, weekends and holidays are not counted as transit days; transit days are business days only.
If you have additional questions, please feel free to continue perusing our Help Center or contact our Commercial Support team by clicking here.