Guaranteed LTL Service
Many LTL carriers offer Guaranteed Service rates on our LTL Instant Rates platform. If you're shipping business-to-business, dock-to-dock, and without any accessorials, your shipment may qualify for certain guarantees.
Guaranteed Service differs from Standard Service in that if the shipment fails to meet the displayed transit time, you'll receive either a full or partial refund of your freight charges - depending on the carrier - when eligibility rules are met. Choose a Guaranteed Service rate if your freight requires delivery by a certain date.
Specific Guaranteed Service offerings vary by carrier and some carriers have multiple types of guarantees. Review the carrier's rules tariffs for complete terms and conditions for filing a successful guarantee claim.
If your guaranteed shipment is late to deliver, uShip will file the guarantee claim on your behalf. Email firstname.lastname@example.org with your BOL number and let us know the shipment is late; we'll then begin the claim process with your carrier. If your claim is successful, you'll also be refunded the full amount of the uShip service fee. Insurance purchased at the time of booking cannot be refunded.
Note: Money-Back Guarantees apply to missed DELIVERY DATES ONLY. Missed or late pickups are not eligible for discounts or refunds. Guaranteed transit times go into effect after pickup.
Your pickup date, and the transit time thereafter, is based on the date your shipment is actually picked up - not the date it was scheduled to be picked up. Your shipment must be picked up prior to the cut-off time allotted by the pickup location in order to be considered "picked up" by that date. Otherwise, your shipment will be considered "picked up" on the following business day.
Due to the lingering effects of COVID-19, if freight delivers past the Guaranteed transit time, most carriers have suspended their money-back guarantees and are not issuing refunds due to service failures. We have noticed a spike in guaranteed shipments failing to meet their delivery timeframe. Freight booked at a Guaranteed rate will still move more quickly than a Standard Rate shipment, however, they may not be able to provide reimbursement if delayed. We recommend viewing your carrier's website and legal rules tariff to confirm their current policy, as the situation is changing rapidly.