International Delivery for Customers


We know that international delivery can seem like a complicated beast, but uShip is here to make it easier. Please see below some basics about the process.

When you book your international delivery on uShip, you’ll likely be booking with an international transporter. This type of transporter is able to handle specific aspects of international delivery that others can’t such as:

  • Organization of multiple carriers working together to complete your delivery over land, air, and sea
  • Assistance with customs brokerage - the processing of paperwork required for customs checks

Most international delivery delays are caused by missing or incorrect documentation, so make sure your transporter tells you exactly what you need to have prepared when you book your load. While required documentation will vary on a case-by-case basis, you’ll likely need to produce the following:

Make sure your transporter gives you the route and transfer information, as well as a breakdown of the modes of transportation your load will take. Provide this information to personnel responsible for both the transport and receiving ends of your load.

Your transporter will be your main point of contact throughout the process, facilitating communication between yourself, your carriers, and custom agents. 

Please keep in mind that import fees (for ports, airports, etc.) and taxes are usually not included in the initial quote. These charges need to be rendered separately once your load arrives, because they vary by delivery, port, time of arrival and other factors, making them difficult to predict. Most transporters also specify a door-to-port (not door-to-door) delivery – pay attention to this detail to avoid extra costs and confusion. If you have questions regarding these charges, please make sure to communicate thoroughly with your transporter before booking, and always set up a written contract outside of uShip after booking.

We hope this information helps to ease your mind and point you in the right direction. If you have any additional questions or concerns about international transport, please contact support! We're here to help.

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