Filing A Ship with Confidence Guarantee Claim


We offer our Ship With Confidence Guarantee (SWCG) for when life happens and issues arise, even if uShip Cargo Insurance hasn’t been purchased. For payment disputes, cases of damaged, missing, or stolen shipments, a SWCG claim can be filed.

To qualify for "Ship with Confidence" Guarantee (SWCG):

  • Follow our Safe Shipping Guide
  • Attempt to work out any issues directly with your service provider
  • Inform uShip of the issue immediately within 15 days of delivery or within 30 days of booking on uShip by clicking Report a Problem on your listing or emailing

Prior to submitting your claim, make sure that you have all of the required documentation. Your may then complete the application here.

Please view the "Ship with Confidence" Guarantee Terms & Conditions for more information.

If you have additional questions, please feel free to continue perusing our Help Center or contact our Member Support team by clicking here.

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