Additional Charge - Reweigh / Dimensions

Updated

Carriers will often times re-weigh, re-measure, or re-class a shipment after it is picked up from the origin location. They are looking at the Bill of Lading provided at pickup and verifying that the information printed is correct. This is why it is so important to enter the correct information into the LTL published rates quote form.

Please read through the information below prior to contacting our Commercial Support team to ensure that everything necessary for a successful correction request is completed. The key to a successful request is a clear and concise argument with supporting documentation. 

Gather as much of the information below as possible and include it on an email to ltlsupport@uship.com: 

  • A copy of the original purchase order/packing slip/invoice that matches the BOL information listing weight and dimensions:
  • Photos of shipment prior to shipping: (if available)
  • Product spec sheet/product catalog/product website with:
    • Pictures
    • Dimensions
    • Weight

The carrier-required documentation to support a re-weigh/re-dim/re-class dispute is a product spec sheet or catalog sheet as well as the packing slip for the order in question. The product spec/catalog sheet must contain all items listed on the packing slip. After obtaining these documents, circle or make other notation on the product spec sheet for the specific items shipped.

When drafting a correction request, make reference by file name to both attached supporting documents. Clearly and concisely demonstrate how the product specifications support the asserted weight and dimensions. In the instance of a re-weigh, be sure to include an allowance in your calculation for pallet or other packaging weight. 

Email ltlsupport@uship.com with your reasoning of the incorrect re-weigh. re-dim, or re-class and include supporting documentation in the form of PDF files. uShip will take the information that you have provided and present it to the LTL Carrier who completed your shipment. There is no guarantee that the carrier will remove the additional charge with this documentation, but this is also why it is important to provide as much information as possible to back up your correction request.

Please note: uShip has no vested interest in any type of additional charges from carriers. We want all shipments to be successful and invoice at the quoted amount. If you believe this charge is in error please help us help you with the additional charge by following the steps above.

Was this helpful?