Ship with Confidence Guarantee
Sometimes things happen, and hopefully, your shipment was covered by uShip Cargo Insurance, but we realize that's not always the case. That's why we created the Ship with Confidence Guarantee for payment disputes and cases of damaged, missing, or stolen shipments. Our promise to you is this:
If you follow our Safe Shipping Guide to ensure that your shipment is delivered safely, then the following applies:
- In the event that payment is made to a uShip service provider and services are not rendered, uShip will reimburse your unrefunded payments up to $500*.
- If your items are damaged, lost or stolen in transit, and you are unable to collect on a claim filed through uShip Cargo Insurance or your service provider's insurance, uShip will compensate you up to $500*.
*Claim compensation is up to $500 less a $50 guarantee processing fee.
**Shipping customers outside of the US are only eligible for the SWC Payments guarantee.
If you have additional questions, please feel free to continue perusing our Help Center or contact our Member Support team by clicking here.