Protect Yourself Against Shipping Fraud

Updated

We make a huge effort to keep fraudsters off our site, but on rare occasion, they’ll make an appearance. They’ll list stolen goods on uShip for transport, and use stolen credit cards to pay for shipping services. When you book a fraudulent shipment, you may end up transporting stolen goods, paying for fraudulent credit card charges, or worse. Protect yourself from becoming a victim by following a few simple steps!

Avoid Becoming a Victim

Make sure the shipment makes sense.

  • If a pickup location is in-store for common goods like appliances or hardware, check that the store has the same information you were provided.
  • While many of our customers do use storage units, just be extra aware when a drop-off is at a storage unit or an abandoned lot.

Check the contact information.

  • After booking, make sure the names, phone numbers, and emails you're communicating with match up with those on your booking confirmation.
  • Watch out for different area codes, individuals who aren't mentioned in the listing, and individuals who are unfamiliar with uShip.

Watch out for phone issues.

  • While not everyone is an excellent communicator, pay attention to customers who are especially hard to reach or always have a bad connection.
  • Fraudsters make use of VoIP phone lines such as GoogleVoice or MagicJack to hide their true location/identity.
  • Unstable connections, static, or overseas calls should raise concern.

Be suspicious of prices too good to be true.

  • Of course you’re in it for the money, but if the price per mile is too good to be true, it probably is.
  • Fraudsters booking shipping with stolen funds have no limit on the shipping budget. 
  • You risk being responsible for repaying the full amount after you do the job.

Avoid customers who want to cancel, but still try to release payment.

  • This is a kind gesture, but alas, too good to be true. You will accept the payment code, then pay them back with your own funds in the hopes that you will not incur the cancellation.
  • The first payment will be charged back, and you will lose double the amount.

What You Should Do

If you’re uncomfortable at any point during your experience with a customer or shipment, please contact uShip Member Support and let us know. Our Trust & Safety team will review the information, and provide you with a timely update so as to not stall you any longer than necessary. Follow your gut if something seems amiss; we’re here to help.

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