Submitting a Protection Plan Case
Transportation can be risky business. That's why we offer cargo insurance. If you purchased the uShip Protection Plan during checkout, then you can file a claim directly through uShip.
Locate the shipment in My Shipments, usually in the Completed status tab, and select View from the drop-down menu on the right. On the following page, select File a Case from the drop-down menu located on the top right. You'll be asked to provide basic information about the shipment and your losses including contact information, total value, and an estimate of damages.
After you submit your case, you'll receive a confirmation email. You should hear from uShip's Protection Plan team within one business day.
If you have additional questions, please feel free to continue perusing our Help Center or contact our Member Support team by clicking here.