Filing an Insurance Claim

Updated

Transportation can be risky business. That's why we offer cargo insurance. If you purchased uShip Cargo Insurance during checkout, then you can file a claim directly through uShip.

Select View from My Shipments, and click File an Insurance Claim from the gray section at the top of the following page. You'll be asked to provide basic information about the shipment and your losses including contact information, total value, and an estimate of damages. You'll also need to complete a checklist for the following items in order to proceed with your claim.

  • Photos (before and after)
  • Copy of the Bill of Lading
  • Valued inventory (if one exists)
  • Repair estimate
  • Appraisal of the item prior to the shipment (if available)

After you submit your claim, you'll receive a confirmation email with contact information for the Roanoke Claims Department. You should hear from them within one business day.

If you have additional questions, please feel free to continue perusing our Help Center or contact our Member Support team by clicking here.

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