Before Pickup


You've booked your shipment and are ready to go: now what? First, check your inbox for an email titled Booking Confirmation. There you'll find your service provider's contact information. Your service provider should reach out to you if they have any questions about pickup or drop-off locations.

Always take photos of any items to be shipped and create an inventory list if you are shipping multiple items. These documents could come in handy should there be any issues during the transport.

You should also take care to properly package your items if they're fragile unless you and your service provider have agreed that packaging is a part of your transaction.

Communication is key, so give your provider a call or send them an email if anything changes and they need to be updated.

If you have additional questions, please feel free to continue perusing our Help Center or contact our Member Support team by clicking here.

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