Expired or Canceled Quotes
Most quotes will expire 24 hours after your listing has ended - giving you plenty of time to consider your options and make a decision. Keep in mind that on occasion, a service provider may customize the expiration date and time of a quote, or even cancel their quote altogether prior to your listing ending. This is somewhat common due to the time-sensitive natures of carrier schedules.
If you're interested in booking with a particular service provider, check out the expiration date on their quote. You may want to book sooner than later, so you don't miss your chance.
To determine if a quote is expired or canceled, click on your listing and scroll down to Quotes on this Shipment. Here, you can view all of your quote statuses at a glance, or select the down arrow to view Details.
If you're interested in an expired or canceled quote, you may be able to request that the service provider re-quote on your shipment. Click on the username to be directed to their profile page, where you should see the Request a Quote option in the upper left corner. If you don't see this option, it means that the service provider has chosen not to receive quote requests.
If you have additional questions, please feel free to continue perusing our Help Center or contact our Member Support team by clicking here.