Payment Failures


If you receive an error message when processing your payment at checkout, below are some tips on how to resolve the error. First, carefully read the error message displayed on the uShip site - we try to provide the exact steps to remedy your specific error within that message. If that doesn't resolve the issue, here are some additional troubleshooting tips:

Double-check Your Payment Information

Be sure that you've entered your credit card number and billing address correctly. Make sure your card has enough available funds, and that your card has not expired.

Contact Your Bank

Many times, your bank can determine the source of the error you're receiving. Sometimes your payment attempt can be incorrectly refused by your bank. If you've entered your information correctly and you're still having problems using your card, contact your bank or credit card provider to let them know. You'll want to inform them that you are making an online purchase with uShip, and the amount of the transaction.

Try a Different Credit Card

If you are unable to find resolution with your bank and your payment is still not going through with the card causing the error, you can add or use a different credit card to pay for the booking of your shipment. 

Try Another Payment Method

If you continue having issues with your credit card or would prefer to pay a different way, consider using a different payment method.

If you have additional questions, please feel free to continue perusing our Help Center or contact our Member Support team by clicking here

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