Protecting Your uShip Account



Phishing is a common form of online identity theft. It occurs when a fraudster gains access to your online account by capturing your email or uShip account password. When your account gets phished, criminals may be able to intercept your customers' information and contact them without your knowledge. This means shipping customers can lose money and you can lose valuable bookings.

Common Phishing Schemes

  • Account holder is socially engineered by scammer to unknowingly provide log in credentials.
  • Account holder’s email address is hacked by scammer, who can use that email access to reset the password.

Avoiding Scams

If you receive an email or text message that claims to be from uShip and asks you to login via a link provided, be skeptical. Look for obvious signs that indicate the URL, website, or sender’s  email address is phishy. Expand the email header to see the true email sender. Also, look for bad grammar and misspellings. Scammers aren’t usually concerned with looking professional.

Creating a Strong Password

Make sure to use both letters, numbers, and case-sensitive characters. Avoid using the same password for both your uShip email address and account. Change your password periodically, and be careful about who you share your password with. If you have several sub-accounts, avoid having the same password for each account, and log out of your uShip account if you're on a public computer.


  • uShip employees will never ask you for your password.
  • When in doubt, go straight to to log in to know you’re 100% secure. Rarely trust a link provided to you via text or email communication.

If you are ever concerned that someone has access to your account that should not, please contact Member Support

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