Filing A Ship with Confidence Guarantee Claim
Updated
To qualify for the "Ship with Confidence" Guarantee you'll need to:
- Follow our Safe Transportation Guide.
- Submit your request within 15 days of delivery, or within 30 days of matching on uShip, whichever is earlier.
- Attempt to work out any issues directly with your provider.
- Inform uShip of the issue, use the 'Report a Problem' button on your shipment listing in My Deliveries.
Payment Guarantee Submission Process:
Before submitting a claim against the uShip Guarantee, you'll need to take the following steps:
- File a report with the Internet Crime Complaint Centre against your provider.
- File a report with the proper local authorities.
United Kingdom: UKguaranties@uship.com
Australia: AUguaranties@uship.com
European Union: EUguaranties@uship.com
Australia: AUguaranties@uship.com
European Union: EUguaranties@uship.com
Required Documentation:
- Cover letter detailing the events of your claim
- Copy of police report
- Receipt of payment to your provider
- Proof of attempt to dispute payment
- Copy of report with the Internet Crime Complaint Centre against your provider
- Signed agreements or bill of lading
- Any other relevant documents
Please view the "Ship with Confidence" Guarantee Terms & Conditions for more information.
If you have additional questions, please feel free to continue perusing our Help Center or contact our Member Support team by clicking here.