Filing A Ship with Confidence Guarantee Claim

Updated

To qualify for the "Ship with Confidence" Guarantee you'll need to:

Follow our Safe Transportation Guide.
Submit your request within 15 days of delivery, or within 30 days of matching on uShip, whichever is earlier.
Attempt to work out any issues directly with your provider.
Inform uShip of the issue, use the 'Report a Problem' button on your shipment listing in My Deliveries.

Payment Guarantee Submission Process:

Before submitting a claim against the uShip Guarantee, you'll need to take the following steps:

File a report with the Internet Crime Complaint Centre against your provider.
File a report with the proper local authorities.

If there is no resolution, please mail the required documentation to the following email addresses:

United Kingdom: UKguaranties@uship.com
Australia: AUguaranties@uship.com
European Union: EUguaranties@uship.com

Required Documentation:

Cover letter detailing the events of your claim
Copy of police report
Receipt of payment to your provider
Proof of attempt to dispute payment
Copy of report with the Internet Crime Complaint Centre against your provider
Signed agreements or bill of lading
Any other relevant documents

If you have additional questions, please feel free to continue perusing our Help Center or contact our Member Support team by clicking here.